TERMS OF SALES ARTICLE 1 –
Scope These General Conditions of Sale apply, without restriction or reservation to all sales concluded by the company MAISON MERE, holder of the domain name georges-store.com (“the Seller”) to consumers and non-professional buyers (“Customers or the Customer ”), wishing to acquire the products offered for sale by the Seller (“ The Products ”) on the website www.georges-store.com. In particular, they specify the conditions for ordering, payment, delivery and management of any returns of Products ordered by Customers. These General Conditions of Sale may be supplemented by special conditions, set out on the website, before any transaction with the Customer. These General Conditions of Sale shall apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels. They are accessible at any time on the website www.goerges-store.com and will prevail, where applicable, over any other version or any other contradictory document. These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer’s purchase is that in force on the website on the date the order is placed.
ARTICLE 2 – Products offered for sale
The main characteristics of the products and in particular the specifications, illustrations and indications of the dimensions or capacity of the Products, are presented on the website www.georges-store.com in the “Shop” section. The Customer is required to read them before placing an order. The choice and purchase of a Product is the sole responsibility of the Customer. The photographs and graphics presented on the website are not contractual and cannot engage the responsibility of the Seller. The Customer is more particularly informed that the objects manufactured by the Seller and offered for sale are artisanal and may present differences in size or shade of colors, each piece being unique, each color bath may vary. Products made from natural materials may also vary in shape and size (any proportion and design retained). The Customer is required to refer to the description of each Product in order to know its properties, essential features and delivery times. The contractual information is presented in French and is subject to confirmation at the latest at the time of validation of the order by the Customer. In the event of an order to a country other than mainland France, the Customer is the importer of the Product (s) concerned. For all Products shipped outside the European Union and French overseas departments and territories, the price will be calculated excluding tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and are the sole responsibility of the Customer.
ARTICLE 3 – Period of validity of the Product offer
The products are offered for sale while stocks last. In the event of an order for a product that has become unavailable, the Customer will be informed of this unavailability as soon as possible by e-mail or by post.
ARTICLE 4 – Seller’s contact details –
Customer relations For any information, question or complaint, the Customer can contact, from Monday to Friday from 9 a.m. to 5 p.m., the Customer Relations department of the Seller 2
1 rue du Général Lorencez
e-mail: firstname.lastname@example.org Phone: 07 72 05 75 69
In accordance with the Data Protection Act of January 6, 1978, reinforced and supplemented by the GDPR (general data protection regulation) which entered into force on May 25, 2018, the Customer has, at any time, a right of access , rectification, opposition, erasure and portability of all of his personal data by writing, by mail and justifying his identity, to the address of the Seller, mentioned above. The validation of the order by the Customer implies acceptance without restriction or reservation of these General Conditions of Sale. The Customer acknowledges having the capacity required to contract and acquire the Products offered on the website www.georgesstore.fr
ARTICLE 5 – Orders
The Customer validates his order when he activates the link “confirm your order” at the bottom of the “Summary of your order” page and after having accepted these General Conditions of Sale. Before this validation, the Customer is systematically offered to check each of the elements of his order in order to make any changes. The Seller confirms the order by e-mail summarizing all the products ordered. If this email is not received, the Customer is invited to contact email@example.com. The recorded data constitutes proof of the nature, content and date of the order. These are archived by the Seller under the legal conditions and deadlines and are accessible to the Customer via the Customer Relations department. Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be canceled, except for the exercise of the right of withdrawal or in the event of force majeure.
ARTICLE 6 – Prices
The Products are supplied at the current prices listed on the website under the “Shop” section, when the order is registered by the Seller. The prices are expressed in Euros, HT and TTC. The prices take into account any reductions that may be granted by the Seller on the website. These prices are firm and cannot be revised during their period of validity, as indicated on the website, the Seller reserving the right, outside this period of validity, to modify the prices at any time. They do not include the shipping costs that appear on the screen at the end of the Customer’s selection of the different Products. An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.
ARTICLE 7 – Payment terms
The price is payable in cash, in full on the day the order is placed by secure payment, according to the following terms: – by bank cards, – via paypal or stripe, – Wire Transfer. Payment by credit card is irrevocable, except in the event of fraudulent use of the card. In this case, the Customer may request the cancellation of the payment and the return of the corresponding sums. No discount will be granted in the event of early payment by the Customer.
ARTICLE 8 – Deliveries
The Products ordered by the Customer are delivered anywhere in the world to the address indicated by the Customer when ordering on the website within 4 to 6 weeks. Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go. 3 The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the deadlines specified above. However, these deadlines are communicated for information only. If the Products ordered have not been delivered within one month after the indicative delivery date, for any reason other than force majeure or the Customer’s act, the sale may be canceled at the Customer’s written request within the conditions provided for in Articles L 216-2 L 216-3 L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days of the date of termination of the contract, excluding any compensation or withholding. In the event of non-compliance of the delivered Product, the Seller undertakes to remedy the situation or to reimburse the Customer, as indicated in the article – “Seller’s liability – Guarantee”. The Seller bears the risks of transport and is obliged to reimburse the Customer in the event of damage caused during transport. Deliveries are made by an independent carrier, to the address mentioned by the Customer when ordering and which the carrier can easily access. When the Customer is responsible for calling on a carrier that he has chosen, delivery is deemed to have been made upon delivery of the Products ordered by the Seller to the carrier once he has handed over the Products sold to the carrier. who accepted them without reservation.
The Customer therefore recognizes that it is the carrier who is responsible for making the delivery and has no recourse in warranty against the Seller in the event of failure to deliver the goods transported. In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of a specific additional billing, on an estimate previously accepted in writing by the customer. The Customer is required to check the condition of the products delivered. He has 72 hours from delivery to formulate to the Customer Relations department, by e-mail exclusively, any reservations or complaints for non-conformity or apparent defect of the delivered Products (for example damaged package already open), with all supporting documents (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to comply and free from any apparent defect and no complaint can be validly accepted by the Seller. The Seller will reimburse or replace as soon as possible and at the latest within fourteen days, at its expense, the Products delivered whose defects of conformity or apparent or hidden defects have been duly proved by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the Consumer Code and those provided for in these General Conditions of Sale (see guarantees, in particular).
ARTICLE 9 – Transfer of ownership –
Transfer of risks The transfer of ownership of the Seller’s Products to the benefit of the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said Products.
ARTICLE 10 – Right of withdrawal
In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, at the end of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within fourteen days at most following the communication of the withdrawal decision, following notification to the Seller of the Customer’s decision to withdraw. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be returned to the market in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products are not taken back. The right of withdrawal can be exercised online, using the withdrawal form 4 available on the website, in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other declaration, unambiguous, expressing the desire to withdraw. If the right of withdrawal is exercised within the aforementioned period, only the price of the Product (s) purchased and the delivery costs are reimbursed; the return costs remaining the responsibility of the Customer. The refund will be made within fourteen days of notification to the Seller of the decision to withdraw.
ARTICLE 11 – Responsibility of the Seller –
Guarantee The Products sold on our website comply with the regulations in force in France and have performance compatible with non-professional uses. The Products supplied by the Seller benefit automatically and without additional payment, regardless of the right of withdrawal, in accordance with the legal provisions: – the legal guarantee of conformity, for Products which are apparently defective, damaged or damaged or do not correspond to the order, – the legal guarantee against latent defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use. In order to assert his rights, the Customer must inform the Seller, by e-mail exclusively, of the non-conformity of the Products within a maximum period of 72 hours from the delivery of the Products or of the discovery of hidden defects within the deadlines. referred to above and return or bring back to the store the defective Products in the state in which they were received with all the elements (accessories, packaging, instructions, etc.). The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed to be non-compliant or defective. Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed on presentation of supporting documents. Refunds for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 14 days of the Seller’s finding of the lack of conformity or the hidden defect. The refund will be made by credit to the Customer’s bank account or by check sent to the Customer. The Seller’s liability cannot be engaged in the following cases: – non-compliance with the legislation of the country to which the products are delivered, which it is the Customer’s responsibility to verify, – in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure. The Seller’s guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.
ARTICLE 12 – Protection of personal data
Pursuant to Law 78-17 of January 6, 1978 amended by Law No. 2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and the establishment of invoices. , especially. This data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders. The processing of information communicated through our website meets legal requirements for the protection of personal data, the information system used ensuring optimal protection of this data. The Customer has, in accordance with national and European regulations in force, a right of permanent access, modification, rectification, opposition, portability and limitation of processing with regard to information concerning him. according to the terms defined on the website.
ARTICLE 13 – Intellectual property
The content of the website is the property of the Seller and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.
ARTICLE 14 – Force majeure
The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of article 1218 of the Civil Code.
ARTICLE 15 – Applicable law –
Language These General Conditions of Sale and the operations resulting from them are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text will prevail in the event of a dispute.
ARTICLE 16 – Disputes
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which could not have been to be resolved between the seller and the customer will be submitted to the competent courts under the conditions of common law. The Customer is informed that he can in any case resort to conventional mediation, in particular with the Consumer Mediation Commission (C. consom. Art. L 612-1).
ARTICLE 17 – Pre-contractual information –
Customer acceptance The fact for a natural person (or legal entity), of ordering on the website www.georgesstore.fr implies full and complete acceptance and acceptance of these General Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, to take advantage of any contradictory document, which would be unenforceable against the Seller.
ANNEX 1 – PROVISIONS RELATING TO LEGAL GUARANTEES
Article L217-4 of the Consumer Code The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. Article L217-5 of the Consumer Code To comply with the contract, the good must: – Be suitable for the use usually expected of a similar good and, where applicable: – correspond to the description given by the seller and possess the qualities that he presented to the buyer in the form of a sample or model – have the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling – Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. Article L217-12 of the Consumer Code Action resulting from lack of conformity lapses two years after delivery of the goods. Article L217-16 of the Consumer Code When the buyer asks the seller, during the course of the warranty mercial granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee that remained to run. This period runs from the buyer’s request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.
The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them. Article 1648 paragraph 1 of the Civil Code The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
APPENDIX 2 – WITHDRAWAL FORM
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on “Indicate the website”, except for exclusions or limitations on the exercise of the right of withdrawal according to the applicable General Conditions of Sale.
To the attention of MAISON MÈRE, 1 rue du Général Lorencez, 64190 MERITEIN
I hereby notify the withdrawal of the contract relating to the ordering of the services below:
– Order from:… /… /….
–Order number: ………………………………………………… ..
– Client name : …………………………………………………………………
– Customer’s address: …………………………………………………………… ..
Signature of the Client (only if this form is notified on paper)